Returns & Warranties

Returns vs. Warranties

A return refers to the act of a customer sending back an unused pickleball paddle to JustPaddles for a refund. A return can occur for various reasons, such as the customer receiving the wrong product or the customer simply changing their mind.

On the other hand, a warranty is a guarantee from the manufacturer that the paddle will function as intended for a specified period. If the paddle becomes defective within the warranty period, the manufacturer will either repair or replace it for the customer. Unlike a return, which is initiated with JustPaddles, a warranty claim is usually initiated with the manufacturer, and the manufacturer is responsible for resolving the issue. 

Warranty Instructions

If you are returning a defective item, please keep in mind all warranties are handled through the manufacturer, and your item may be forwarded to the manufacturer for replacement. The manufacturer's warranty covers all defective paddles. Warranties vary, but most paddles will have a warranty for one year from the date of purchase. In most cases, a defective paddle must be returned directly to the manufacturer. Manufacturers will require a receipt for all returns. If you have lost your receipt, follow our Order Lookup link, email us at experts@justpaddles.com, call/text 866-382-3465, or you can click here to live chat. 

To get started with your warranty, follow our return instructions below. 

Return Instructions

All returns are processed the same day we receive them; your credit card statement can take 48 to 72 hours before the credit reflects on your statement. If you paid via PayPal, Amazon Checkout, or Google Checkout, we would not be able to charge any differences to your account. We can credit your account. 

1. Fill out the online returns form. A UPS label will be sent to you via email. 
2. Print off the UPS label.
3. Make sure all shipping labels, barcodes, and stickers are covered or removed.
4. Place your paddle in a box and drop it off at the nearest UPS store or any affiliate that ships via UPS.

UPS affiliates include your nearest UPS Store®, UPS Drop Box, UPS Customer Center, UPS Alliances (Office Depot®, or Staples®) or Authorized Shipping Outlet near you. To find the closest UPS location visit www.ups.com/content/us/en/index.jsx and select Drop Off. 

Return Policy

JustPaddles offers a 365 Day Return Policy. All unused items in their original condition may be returned for a refund. If you have a defective item, all warranties are handled through the manufacturer, and your item may be forwarded to the manufacturer for replacement. When returning a paddle that qualifies for a refund, simply fill out our online returns form and print your free UPS return label. If you need assistance locating your order, contact us via phone, live chat, or email.

Free Shipping Both Ways

--

Warranty Information By Vendor

adidas

adidas has you covered and offers a Limited 1-year Manufacturer's warranty on this pickleball paddle. Contact us via phone at 1-866-382-3465, email at experts@justpaddles.com, or Live Chat to get your adidas warranty taken care of.

Armour

Manufacturer's Limited Lifetime Warranty against any manufacture defects for the life of the paddle except due to normal wear-and-tear, paint or graphic discoloration, paddle abuse, dropping of the paddles, scraping the paddles edging by picking up pickleballs, etc. Armour Pickleball reserves the right to review each case and make a determination if the paddle complies with the warranty. To file a warranty claim with Armour, head to Armour Pickleball.

Babolat

1-year limited warranty against manufacturer defects, defective materials, and workmanship! Contact us via phone at 1-866-382-3465, email at experts@justpaddles.com, or Live Chat to get your Babolat warranty taken care of.

Baddle

Contact us via phone at 1-866-382-3465, email at experts@justpaddles.com, or Live Chat to get your Baddle warranty taken care of.

CRBN

All crbn paddles have a Limited 120-Day Warranty against manufacturer defects and workmanship of the paddle. Check out crbn’s full warranty details at https://crbnpickleball.com/pages/resource-center.

Diadem

6 Month limited warranty against manufacturer defects, defective materials, and workmanship. Contact us via phone at 1-866-382-3465, email at experts@justpaddles.com, or Live Chat to get your Diadem warranty taken care of.

Electrum 

Electrum offers a 6-MONTH WARRANTY against manufacturer defects on all of our paddles. Normal wear and tear, damage caused by abuse, negligence, or user modification, and the natural breakdown over extended use are not covered. Have issues with your paddle? Fill out Electrum’s warranty form at https://www.electrumpickleball.com/pages/warranty-claims.

Engage

All Engage paddles have a Limited Lifetime Warranty against manufacturer defects and workmanship for the life of the paddle. For full details on your Engage pickleball paddle warranty head to https://engagepickleball.com/pages/warranty.

Franklin

Manufacturer's 90-Day Limited-Warranty Policy: 90 Days from the original date of purchase with accompanying proof of purchase (i.e. receipt or order confirmation). To file a warranty claim, head to https://franklinsports.com/franklin-sports/warranty-claim-form?___store=default! 

Gamma 

Gamma’s manufacturer's warranty guarantees pickleball paddles be free of manufacturing defects for a period of 1 year from the date of purchase. If found to be defective, a repair or replacement will be issued through GAMMA. This warranty does not cover normal wear and tear, damages caused by abuse or negligence, user modification, fading, or scratched surfaces. To file a warranty claim Click HERE.

Gearbox

Manufacturer's 1-year limited warranty on all Gearbox paddles for manufacturer defects. For information on a Gearbox Pickleball Paddle Warranty, reach out to returns@gearboxsports.com.

GRUVN

HEAD

Contact us via phone at 1-866-382-3465, email at experts@justpaddles.com, or Live Chat to get your HEAD Pickleball Paddle warranty taken care of.

JOOLA

JOOLA warrants the paddles to be free from major defects in workmanship and materials when used for the intended purpose under normal use and conditions FOR A PERIOD OF 6 MONTHS FROM THE DATE OF RECEIPT ON ORIGINAL PURCHASE* in the United States and Canada. The warranty is non-transferable and only valid to the original purchaser. The warranty does not apply to replacement paddles. 

• Registration on JOOLAUSA.com is required within 14 days of purchase to be eligible for the warranty policy. This warranty covers all manufacturer defects, missing parts, and workmanship.

Nexxed

The Nexxed Victor Middleweight Composite Pickleball Paddle has a limited factory defect warranty of one year from the date of purchase. To contact Nexxed in regards to your warranty, head to https://nexxed.com/contact-us/.

Oneshot

Oneshot will stand behind their pickleball paddles with a limited lifetime performance guarantee that protects against manufacturer defects. To activate coverage, customers must register their paddles within 15 days of purchase by filling out the form on the OneShot website. The performance guarantee applies only to the original owner and cannot be transferred after registration. To register your Oneshot paddle head to https://oneshotpickleball.com/pages/guarantee.

Onix

Onix is kind enough to extend a one-year manufacturer's warranty period on this paddle. This warranty is for workmanship and manufacturer defects. Contact us via phone at 1-866-382-3465, email at experts@justpaddles.com, or Live Chat to get your Onix warranty taken care of.

Paddletek

Paddletek has you covered and offers a Limited Lifetime Manufacturer's guarantee on this paddle. This guarantee protects against manufacturer defects. To activate, coverage, customers must register their paddles within 14 days of purchase at paddletek.com. If you are having issues with your Paddletek Pickleball Paddle Contact warranty@paddletek.com to discuss the next steps.

PBPRO

PBPRO has you covered with a 30-day manufacturer's warranty and a 3-month limited manufacturer warranty. Contact us via phone at 1-866-382-3465, email at experts@justpaddles.com, or Live Chat to get your PBPRO warranty taken care of.

PELLO

Pello offers a one-year manufacturer’s defect warranty from date of purchase stating that the paddle is free from defect in material or workmanship within this period. This warranty is only valid for purchases made directly from www.Pello.life or authorized Pello dealers and is not transferrable. All
warrantied paddles must be returned to the authorized dealer with proof of purchase and ask that a claim be entered with Pello by emailing info@pello.life. 

Pickleball International

PROLITE has you covered and offers a 1-year Limited Manufacturer's warranty on this Pickleball International paddle. This warranty is for workmanship and abnormal defects within this year period. All of PROLITE's paddles have a 1-year “no dead spot” manufacturer's warranty. 

Prince

Prince offers a manufacturer warranty that backs all of their polymer core paddles with a 1-year guarantee against dead spots. For information on your Prince Pickleball Paddle, head to https://www.princepickleball.com/returns.asp.

PROLITE

Manufacturer's 1-Year Limited Warranty on all paddles from the date of purchase, against any abnormal defect in workmanship and materials within this period. All of PROLITE's paddles have a 1-year “no dead spot” manufacturer's warranty. For more information on your PROLITE Warranty, head to https://prolitesports.com/pages/shipping-returns.

ProXR

The limited lifetime warranty covers defects in materials and workmanship. Normal wear and tear not covered. Abuse, negligence, and/or modification voids warranty. ProXR Pickleball has the sole discretion on any and all claims. Once a claim is processed replacement paddles are no longer covered. Warranty only applies to the original owner and cannot be transferred. Please contact ProXR at https://proxrpickleball.com/pages/contact.

ROKNE

Have issues with your pickleball paddle? Reach out to one of our experts today at experts@justpaddles.com at 1-866-382-3465!

Selkirk

Selkirk has got you covered! All Selkirk Sport high-performance paddles* come with an industry-first, Limited Lifetime Warranty against manufacturer defects when you register your paddle online with Selkirk. For more information on your Selkirk’s warranty head to https://www.selkirk.com/pages/lifetime-warranty.

STIGA

Unfortunately, STIGA will not feature any form of warranty.

Third Shot Drop

Third Shot Drop has you covered with a lifetime warranty against manufacturer defects and workmanship and a one-year no-dead spot guarantee. For information on your Third Shot Drop Pickleball Paddle head to https://www.thirdshotdrop.com/contact_us/.

TMPR

TMPR is generous enough to offer a 1-year Limited Manufacturer's warranty on their paddles. For more information on your TMPR warranty head to https://tmprsports.com/pages/warranty-registration.

TOPP

All TOPP paddles have a Limited Lifetime Warranty against manufacturer defects and workmanship for the life of the paddle. For more information on your TOPP Pickleball Paddle head to https://topppickleball.com/pages/warranty-registration.

Vulcan

Manufacturer's 1-year limited warranty against manufacturing defects in materials or workmanship. All Vulcan pickleball paddles are covered by a 30-day satisfaction guaranteed playtest. For more information on Vulcan Pickleball Paddle Warranty visit https://vulcansportinggoods.com/pages/shipping-returns.

Wild Monkeys

Wild Monkeys paddles are USAPA approved and guaranteed for life. For more information visit wildmonkeyspb.com/warranty 

Wilson

Limited 1-Year Manufacturer's Warranty. Wilson warrants the Products against non-conformance with Wilson material and workmanship specifications for the applicable warranty period listed above commencing from the date of purchase by the original purchaser from an authorized dealer (“Warranty Period”). Head to https://www.wilson.com/en-us/explore/help/warranty for more information.

Need Help?

Need assistance looking up your order? Contact us via phone at 1-866-382-3465, email at experts@justpaddles.com, or Live Chat